Contact Us
Get in touch with us. We are here to help you with any questions about Elderwise AI.
Company is part of ongoing Graduate Research Innovation Program (GRIP) and incubated at the following organisations
Data Protection & Compliance
Elderwise is committed to maintaining the highest standards of data protection and regulatory compliance in healthcare technology, with a progressive certification roadmap for completion between Q3 2025 and Q4 2026.
Legal Documents & Compliance Materials
Data Protection & Security Contacts
Data Protection Officer:dpo@elderwise.ai
EU Representative (Art. 27 GDPR):eu-rep@elderwise.ai
APAC Representative:apac-rep@elderwise.ai
Security Team:security@elderwise.ai
Vulnerability Reporting:security-alerts@elderwise.ai
Certification Roadmap
Elderwise's phased certification timeline:
- Q3 2025: FHIR & HL7 interoperability certifications
- Q4 2025: GDPR compliance validation
- Q1 2026: ISO 27001 certification
- Q2 2026: HIPAA, HITECH & HSA certifications
- Q3 2026: SOC 2 Type II & HITRUST CSF certifications
- Q4 2026: ISO 13485 certification & continuous compliance monitoring
Healthcare-Specific Security Features
- End-to-end encryption for all sensitive health information
- Multi-factor authentication for healthcare provider access
- Role-based access control aligned with clinical workflows
- Audit logging for all actions on protected health information
- Secure API design for healthcare system integrations
- Context-aware access controls for different care settings
- Session timeout controls for clinical environments
- Secure offline caching for emergency care scenarios
Healthcare Infrastructure Security
- Hosting in ISO 27001 certified data centers
- Region-specific data residency options for regulatory compliance
- Regular vulnerability scanning and penetration testing
- Disaster recovery with 99.9% uptime commitment
- Infrastructure as Code (IaC) for secure, consistent deployments
- Network segmentation for clinical vs. administrative data
- 24/7 infrastructure monitoring with healthcare-specific alerts
- Continuous security control validation using automated tools
Continuous Compliance Program
- Automated compliance monitoring tools
- Regular internal audits specific to healthcare requirements
- Vendor security assessment program for all third parties
- Compliance training for all staff, with healthcare-specific modules
- Quarterly security steering committee with clinical stakeholders
- Real-time compliance monitoring dashboard for leadership visibility
- Automated evidence collection to streamline certification maintenance
Healthcare Data Governance Framework
Data Collection in Healthcare Context
- Explicit consent mechanisms for patient data with healthcare-specific language
- Transparent data collection purposes aligned with clinical needs
- Minimized data collection following principles of medical necessity
- Special handling procedures for sensitive medical categories
- Patient-centric approach to data ownership and control
Healthcare Data Retention
- Retention policies aligned with medical record requirements by jurisdiction
- Secure, compliant data archiving for long-term medical records
- Automated data deletion when retention periods expire
- Special provisions for pediatric and geriatric record retention
- Data lifecycle management specific to clinical documentation standards
Clinical Data Processing
- Processing limited to intended healthcare purposes
- Secure analytics for population health insights
- De-identified data use for research and development
- Validation processes for algorithm-assisted clinical decision support
- Secure federated learning techniques for model improvements
Patient Data Rights
- Patient access to personal health information
- Correction mechanisms for inaccurate health data
- Data portability between healthcare providers
- Special handling for vulnerable populations and proxy access
- Transparent record of all third-party data sharing
Elderwise Healthcare Compliance Commitment:
Our compliance strategy follows Vanta's recommended "security by design" principles, embedding healthcare compliance requirements into our development process from inception to deployment. We recognize that healthcare data security directly impacts patient outcomes and provider efficiency, so our approach integrates technical safeguards with clinical workflow considerations to create a secure environment that enhances rather than impedes care delivery. Our compliance program emphasizes both regulatory adherence and the ethical responsibility we have to protect sensitive health information.
Our Partners & Supporters
Organizations that support our mission through various programs and initiatives
