HIPAA Privacy Notice - Elderwise | Notice of Privacy Practices

THIS NOTICE DESCRIBES HOW ELDERWISE, AS A BUSINESS ASSOCIATE, HANDLES PROTECTED HEALTH INFORMATION ON BEHALF OF COVERED ENTITIES. PLEASE REVIEW IT CAREFULLY.

Our Role and Commitment

Elderwise (operated by Ajentik AI Pte. Ltd.) acts as a Business Associate under HIPAA. We process Protected Health Information (PHI) on behalf of healthcare organizations (Covered Entities) that use our platform. Designed for HIPAA compliance — formal certification in progress (target Q2 2026). We implement safeguards to protect all PHI entrusted to us.

How We Handle Protected Health Information

Care Coordination Support

We process PHI to support care coordination between caregivers and healthcare providers. Our AI-guided questionnaires generate structured summaries that clinicians can review.

As Directed by Covered Entities

We use and disclose PHI only as permitted or required by our Business Associate Agreements and applicable law. We do not independently use PHI for payment or operations.

Platform Operations

We may use de-identified data (per HIPAA Safe Harbor) to improve our platform. PHI is used only as authorized under our Business Associate Agreements.

Your Rights Regarding Your Health Information

Right to Inspect and Copy: You have the right to access your PHI. Because we act as a Business Associate, please direct access requests to your healthcare provider (the Covered Entity). We will assist them in fulfilling your request.
Right to Amend: You may request amendments to your PHI through your healthcare provider. We will implement approved amendments promptly.
Right to an Accounting of Disclosures: You may request an accounting of disclosures we have made of your PHI. Contact your healthcare provider or email us at privacy@elderwise.ai.

Data Security

We implement administrative, physical, and technical safeguards to protect PHI:

Contact Information

Privacy Officer

Elderwise.ai

Email: privacy@elderwise.ai

Phone: 1-800-ELDERWISE

Our Role and Commitment

How We Handle Protected Health Information

Care Coordination Support

We process PHI to support care coordination between caregivers and healthcare providers. Our AI-guided questionnaires generate structured summaries that clinicians can review.

As Directed by Covered Entities

We use and disclose PHI only as permitted or required by our Business Associate Agreements and applicable law. We do not independently use PHI for payment or operations.

Platform Operations

We may use de-identified data (per HIPAA Safe Harbor) to improve our platform. PHI is used only as authorized under our Business Associate Agreements.

Your Rights Regarding Your Health Information

Right to Inspect and Copy: You have the right to access your PHI. Because we act as a Business Associate, please direct access requests to your healthcare provider (the Covered Entity). We will assist them in fulfilling your request.

Right to Amend: You may request amendments to your PHI through your healthcare provider. We will implement approved amendments promptly.

Right to an Accounting of Disclosures: You may request an accounting of disclosures we have made of your PHI. Contact your healthcare provider or email us at privacy@elderwise.ai.

HIPAA Privacy Practices

Our Role and Commitment

How We Handle Protected Health Information

Care Coordination Support

As Directed by Covered Entities

Platform Operations

Your Rights Regarding Your Health Information

Data Security

Contact Information

HIPAA Privacy Practices

Our Role and Commitment

How We Handle Protected Health Information

Care Coordination Support

As Directed by Covered Entities

Platform Operations

Your Rights Regarding Your Health Information

Data Security

Contact Information